Here you can find the latest news about Purdue IT services and events. For outage information, visit our critical services dashboard.
Purdue IT is adding a third walk-up IT Service Desk location in the Krach Leadership Center (KRACH), located at 1198 3rd Street. Beginning in time for the first day of classes, August 19, 2024, the IT Service Desk will provide on-site support related to Wi-Fi set up, account issues, multifactor authentication, Purdue Login hard tokens and other services.
This feature enables users within an organization to dial in by phone number to a Teams meeting without the Teams app.
SAP GUI with Secure Login Client (SLC) is now available in both the Software Center and the Company Portal. Please install this package, prior to the required dates below.
Purdue IT recently launched Device as a Service, a self-service process to order Windows and Apple computer hardware for individual users.
Learning Tools Interoperability (LTI) is a set of standards that enable seamless integration of various learning applications with different platforms.
Purdue University has appointed Bob Geswein as Chief Information Security Officer (CISO), effective immediately.
On May 2, the Defense Counterintelligence and Security Agency (DCSA) conducted a day-long industrial security review, rating Purdue University as "superior" and establishing Purdue among the top 2 percent in industry for industrial security compliance and effective counterintelligence programs and measures.
Purdue University earned the following ISO certifications, effective May 24, 2024: ISO 9001 (Quality Management System), ISO 27001 (Information Security Management System) and ISO/IEC 20000-1 (Service Management System). ISO certification is a credential that shows a product, process, service, or system meets specific quality, safety or efficiency standards defined by the International Standards Organization, a non-governmental organization that sets specifications for various industries.
A new and improved version of myPurdue will launch on July 1, offering the Purdue University community new personalization options and a more modern interface. Making use of recent technological advancements, the upcoming version of myPurdue empowers students, advisors, instructors and staff across Purdue Polytechnic Statewide, Indianapolis and West Lafayette with better control over their digital journey.
Purdue IT is pleased to announce a partnership with KAZUAR Advanced Technologies to provide state-grade protected laptops for faculty, staff and graduate students (with project sponsor approval) who are traveling outside of the United States and need a secure device.
Ian Hyatt, chief information officer and vice president for information technology, has been selected as the Transformation Trailblazer for 2024.
To help make the Purdue IT knowledge base accurate, relevant, and helpful to our organization and our customers, there is now a process by which anyone in Purdue IT can gain access to create new articles and edit their team’s existing articles.
Ian Hyatt, currently Purdue’s chief information officer and vice president for information technology, is appointed chief of staff to President Mung Chiang, starting July 1. Christian Theumer has been named interim CIO and interim vice president for information technology, reporting to Chris Ruhl, treasurer and chief financial officer.
On May 13, Purdue IT is launching “SAP GUI with Secure Login Client” for SAP S/4 Financial and ECP System users.
Beginning May 18, users will be able to access Purdue’s Virtual Private Network (VPN) by logging in with their Purdue career account password.
In June 2024 Purdue IT will be changing usernames for approximately 16,000 Purdue Fort Wayne constituents.
Effective May 20, 2024, Purdue Information Technology will implement changes to how email is delivered.
QR code at printing stations gives students instant access to a customized version of the Purdue Virtual Assistant chat bot which is pre-loaded with options to walk you through the most common printer problems.
Purdue University faculty, staff and students have access to GPT-4 through Microsoft Copilot with Data Protection. Previously branded Bing Chat Enterprise (BCE), Copilot with Data Protection ensures that user and organizational data is protected.
Use, Fix, Flag, Add – a key part of the methodology behind the Purdue IT knowledge base and the way we make it accurate, helpful, and vital to both Purdue IT staff and our customers.
Purdue Systems Security will implement mandatory cybersecurity awareness training for Purdue University faculty and staff systemwide beginning on Thursday, February 15, 2024.
Purdue's Business Intelligence Competency Center will update the URLs used to access Cognos and Tableau in order to remove the legacy reference to "ITaP" effective January 27, 2024.
On Wednesday, Dec. 13, members of the Purdue community participated in a flag raising ceremony with color guard support at 2550 Northwestern Ave., where Purdue IT administrative offices are located.
The Gartner® Campus Access program provides current Purdue students, faculty and staff unlimited access to Gartner’s IT research library, which helps translate complex IT issues into comprehensive advice and meaningful analysis. Users can explore technology and market trends, IT careers and tech-enabled business strategies from across the world 24/7 through Purdue’s University Portal.
This fall, the Robotic Process Automation Center (RPA) embarked on a Citizen Developer program, which will enable stakeholders outside of Purdue IT to create automations to enhance their business operations.
Purdue continues to expand its Robotic Process Automation (RPA) capabilities through enhancements to BoilerBot. Students and employees at Purdue’s West Lafayette and Indianapolis campuses can now reset their Microsoft Multifactor Authentication (MFA) using BoilerBot. The RPA team is exploring the feasibility to expand this functionality to additional campuses as well.
Purdue Systems Security (PSS) is announcing that Immunet, the previously recommended Antivirus solution for Personal Computers, will be discontinued by Cisco on January 1st, 2024. PSS advises all users who have Immunet installed on their personal devices to remove the program and migrate to a new Antivirus solution before the beginning of the year. After that date, Immunet will no longer be updated or connected to Cisco’s cloud servers, and your personal computer may become vulnerable to new threats and viruses. PSS is now recommending Malwarebytes as the Antivirus solution for personal computers.
On November 25 at 12:00 a.m., there will be an upgraded SAP GUI v8.00 available for installation. Workstations will need to be powered on and connected to webvpn2.purdue.edu.
Whether you just purchased a new phone or have lost your phone, setting up two-factor authentication for Purdue Login with Duo, or the Microsoft Authenticator App for email and Microsoft products for is vital to connecting to many of the tools and services needed at Purdue.
Did you know BoilerKey PIN is no longer required for the Purdue VPN? With the release of Purdue Login in June 2023, Purdue IT VPNs now support push-based authentication using career account password.
Knowledge management is a group project – the kind where we all benefit when we do it right.
As Purdue IT completes the long-running project to retire the West Lafayette campus phone switch, users should be aware of a few changes to the process for outgoing calls.
Effective Oct. 1, 2023, Purdue IT implemented changes for the former Daniels School of Business, College of Liberal Arts, Libraries, and Education IT Teams.
During Cybersecurity Awareness Month, Purdue Systems Security is exercising a voluntary participation email phishing campaign.
Electrical and Cooling system repairs are scheduled for the Mathematical Sciences Building Data Center on Saturday, October 7, between 8 a.m. and 1 p.m. Please anticipate service interruptions during this time.
QR phishing is a type of phishing attack that uses QR codes to trick victims into revealing sensitive information or downloading malware. Scammers may use QR codes in emails, text messages, social media, public places, or even approach people directly to scan them.
Effective October 2023, Microsoft is removing the ability for users of their Office 365 services to use SMS/Text as the primary means to authenticate.
October 2023 marks the 20th anniversary of Cybersecurity Awareness Month, established in 2003 through a collaboration between the U.S. Department of Homeland Security and the National Cyber Security Alliance. To raise cybersecurity awareness across the Purdue University community, the Purdue Systems Security (PSS) team has scheduled a series of events in partnership with the Center for Education and Research in Information Assurance and Security (CERIAS), Cisco and KnowBe4.
CIO Ian Hyatt was honored as a Tech Exec of the Year by the Indianapolis Business Journal, a member of The Wall Street Journal CIO Network and as a Top 10 Education CIO for 2023 by Education Technology Insights.
Following the successful August launch of the UR Home wireless network implemented in all residence halls, the PAL Gaming service will be shut down on December 21, 2023. New devices can no longer be added to PAL Gaming.
Along with the launch of its customer service portal, TeamDynamix (TDX), Purdue IT also rolled out a new Ivy.ai chatbot designed to connect users with useful IT resources quickly.
Steven L. Kay joins Purdue IT as Chief of Staff to the Vice President of Information Technology and Chief Information Officer (VPIT/CIO) Ian Hyatt, effective Monday, August 21, 2023.
As part of ongoing network upgrades, Purdue IT recently launched the UR Home wireless network in all residence halls across campus including student rooms and common areas. The equipment updates provide residential students access to additional services.
Purdue IT is completing the long-running project to retire the phone switch installed more than 25 years ago. Several changes and updates are being made to the Purdue West Lafayette telephone systems.
In spring 2023, Libraries and Purdue IT added a second wide format printer to Learning Spaces for students’ academic needs. In addition to the printer on the second floor of the Wilmeth Active Learning Center (WALC) near the information desk, there is also now a printer in the John W. Hicks (HIKS) Undergraduate Library near the information desk.
On July 12, Purdue Information Technology will unveil its new ticketing and customer service portal, designed to help customers resolve their technical issues as quickly as possible.
Like anything in the world of information technology, what happens on the surface is only as good as what’s beneath it. That’s where the magic happens. And that’s especially been the case with Purdue University’s launch of an electronic student identification system this spring designed to eventually replace hard-copy IDs.
IT staff news: The new Team Dynamix (TDX) portal is scheduled to go live on July 12, replacing the Central Incident workspace in Footprints and uniting all Purdue IT areas with a common service management platform.
Purdue Systems Security will enact a network restriction limiting access to the legacy smtp.purdue.edu mail server to clients on Purdue University networks.
Perceptive Content (also known as ImageNow) and WebNow will be unavailable Friday, May 12, at 4 p.m. and continuing until 7 a.m. Monday, May 15, while IT administrators upgrade the imaging software to the latest version.
The new login process eliminates the need for users to enter “pin,push” as their passcode. Instead, users will log in using their career account username and password.
Purdue Video Production, a department within Purdue Information Technology, is an on-campus resource for any team or department looking to create compelling content, including promotional videos, scripted dramas, animation and more.
Microsoft Defender for Office 365 is a security email service that protects Purdue University accounts from malicious phishing campaigns, marketing spam, malware, and more.
Purdue is restructuring information technology areas from across the University system into one unified organization, known collectively as Purdue IT, providing scalable services that are secure, efficient and reliable.
Efforts within the emerging Robotic Process Automation (RPA) Center have proven successful in optimizing customer service and efficiency for Purdue University.
By visiting boilerbot.purdue.edu, users can request to reset their Purdue career account password in as little as five minutes in the event of a forgotten password or security breach.
The PMO has completed changes to the PMO Website (Career Account and Password required) based on feedback from multiple groups inside and outside of Purdue IT.
Purdue Information Technology is partnering with LastPass to give all faculty, staff and students on the West Lafayette, Fort Wayne and Northwest campuses access to the LastPass password manager for managing all their online passwords
As research expenditures and student enrollments increase, associated procurement activities also increase. To address increased workloads, efforts are underway to minimize time spent on routine, repetitive tasks so procurement specialists can focus on more complex, value added activities. As part of this effort, Eva Nodine, Vice President, Deputy CFO and Assistant Treasurer, and Kristi Mickle, Executive Director of Finance and Business Operations, turned to a newly created Purdue team – the Robotic Process Automation (RPA) Center for assistance.
To combat “MFA fatigue,” the Authenticator app will now require users to type a number displayed on the screen to complete the authentication process.
Despite the word “desktop” in its name, Cooperative Services Desktop Support is responsible for approving, acquiring and supporting much of the technology needed to run a modern campus
With the upgrade, wireless users should expect to see network speeds four times faster than the current average speed of 150 Mbps with better connectivity in user-dense area