Purdue Information Technology Newsroom

Here you can find the latest news about Purdue IT services and events. For outage information, visit our critical services dashboard.

Latest from the Newsroom

November `23

New functionality added to BoilerBot

November 28, 2023

Purdue continues to expand its Robotic Process Automation (RPA) capabilities through enhancements to BoilerBot. Students and employees at Purdue’s West Lafayette and Indianapolis campuses can now reset their Microsoft Multifactor Authentication (MFA) using BoilerBot. The RPA team is exploring the feasibility to expand this functionality to additional campuses as well.

Purdue IT recommends new antivirus solution for personal computers

November 27, 2023

Purdue Systems Security (PSS) is announcing that Immunet, the previously recommended Antivirus solution for Personal Computers, will be discontinued by Cisco on January 1st, 2024. PSS advises all users who have Immunet installed on their personal devices to remove the program and migrate to a new Antivirus solution before the beginning of the year. After that date, Immunet will no longer be updated or connected to Cisco’s cloud servers, and your personal computer may become vulnerable to new threats and viruses. PSS is now recommending Malwarebytes as the Antivirus solution for personal computers.

SAP GUI v8.00 Upgrade

November 16, 2023

On November 25 at 12:00 a.m., there will be an upgraded SAP GUI v8.00 available for installation. Workstations will need to be powered on and connected to webvpn2.purdue.edu.

New phone? Lost phone? Your step-by-step guide to reconnecting with Purdue services

November 14, 2023

Whether you just purchased a new phone or have lost your phone, setting up two-factor authentication for Purdue Login with Duo, or the Microsoft Authenticator App for email and Microsoft products for is vital to connecting to many of the tools and services needed at Purdue. 

Purdue IT VPNs Additional Authentication Option

November 07, 2023

Did you know BoilerKey PIN is no longer required for the Purdue VPN? With the release of Purdue Login in June 2023, Purdue IT VPNs now support push-based authentication using career account password.

What do you know about our Knowledge Base?

November 02, 2023

Knowledge management is a group project – the kind where we all benefit when we do it right.

October `23

Telephone system update for Purdue West Lafayette scheduled for November 29

October 24, 2023

As Purdue IT completes the long-running project to retire the West Lafayette campus phone switch, users should be aware of a few changes to the process for outgoing calls.

Organizational Integration Update

October 19, 2023

Effective Oct. 1, 2023, Purdue IT implemented changes for the former Daniels School of Business, College of Liberal Arts, Libraries, and Education IT Teams.

Beware of Phishing! Improve your cybersecurity awareness by joining email exercise

October 13, 2023

During Cybersecurity Awareness Month, Purdue Systems Security is exercising a voluntary participation email phishing campaign.

Data Center maintenance to affect academic IT services Oct. 7

October 05, 2023

Electrical and Cooling system repairs are scheduled for the Mathematical Sciences Building Data Center on Saturday, October 7, between 8 a.m. and 1 p.m. Please anticipate service interruptions during this time.

QR Phishing: How to prevent an attack

October 04, 2023

QR phishing is a type of phishing attack that uses QR codes to trick victims into revealing sensitive information or downloading malware. Scammers may use QR codes in emails, text messages, social media, public places, or even approach people directly to scan them.

September `23

Microsoft SMS authentication changes

September 27, 2023

Effective October 2023, Microsoft is removing the ability for users of their Office 365 services to use SMS/Text as the primary means to authenticate.

Events scheduled for Cybersecurity Awareness Month

September 26, 2023

October 2023 marks the 20th anniversary of Cybersecurity Awareness Month, established in 2003 through a collaboration between the U.S. Department of Homeland Security and the National Cyber Security Alliance. To raise cybersecurity awareness across the Purdue University community, the Purdue Systems Security (PSS) team has scheduled a series of events in partnership with the Center for Education and Research in Information Assurance and Security (CERIAS), Cisco and KnowBe4.

CIO Ian Hyatt awarded regional, national honors

September 19, 2023

CIO Ian Hyatt was honored as a Tech Exec of the Year by the Indianapolis Business Journal, a member of The Wall Street Journal CIO Network and as a Top 10 Education CIO for 2023 by Education Technology Insights.

PAL Gaming service to end in December

September 12, 2023

Following the successful August launch of the UR Home wireless network implemented in all residence halls, the PAL Gaming service will be shut down on December 21, 2023. New devices can no longer be added to PAL Gaming.

August `23

Ivy.ai chatbot provides fast, 24/7 IT support

August 28, 2023

Along with the launch of its customer service portal, TeamDynamix (TDX), Purdue IT also rolled out a new Ivy.ai chatbot designed to connect users with useful IT resources quickly.

Purdue IT Welcomes Steven L. Kay as Chief of Staff

August 21, 2023

Steven L. Kay joins Purdue IT as Chief of Staff to the Vice President of Information Technology and Chief Information Officer (VPIT/CIO) Ian Hyatt, effective Monday, August 21, 2023.

July `23

UR Home Wireless Network Now Available within Residence Halls

July 28, 2023

As part of ongoing network upgrades, Purdue IT recently launched the UR Home wireless network in all residence halls across campus including student rooms and common areas. The equipment updates provide residential students access to additional services.

Telephone System updates for West Lafayette Campus

July 28, 2023

Purdue IT is completing the long-running project to retire the phone switch installed more than 25 years ago. Several changes and updates are being made to the Purdue West Lafayette telephone systems.

Justin Greer Named Interim Chief Information Security Officer

July 28, 2023

Effective August 21, 2023, Justin Greer will assume the role of Interim Chief Information Security Officer (CISO) for Purdue University.

Purdue IT Adds Second Wide Format Printer

July 25, 2023

In spring 2023, Libraries and Purdue IT added a second wide format printer to Learning Spaces for students’ academic needs. In addition to the printer on the second floor of the Wilmeth Active Learning Center (WALC) near the information desk, there is also now a printer in the John W. Hicks (HIKS) Undergraduate Library near the information desk.

Mark Sonstein Appointed Assistant Vice President for Information Technology, Chief Technology Officer

July 05, 2023

Effective July 1, 2023, Mark D. Sonstein has been promoted to Assistant Vice President for Information Technology in addition to his role as Chief Technology Officer (CTO) at Purdue University. He previously served as Executive Director and CTO.

June `23

Purdue IT to unveil new customer service portal

June 30, 2023

On July 12, Purdue Information Technology will unveil its new ticketing and customer service portal, designed to help customers resolve their technical issues as quickly as possible.

Purdue’s successful launch of Purdue Mobile ID for students showcases university’s IT strengths for custom-software development

June 28, 2023

Like anything in the world of information technology, what happens on the surface is only as good as what’s beneath it. That’s where the magic happens. And that’s especially been the case with Purdue University’s launch of an electronic student identification system this spring designed to eventually replace hard-copy IDs.

Team Dynamix to replace FootPrints ticketing on July 12

June 26, 2023

IT staff news: The new Team Dynamix (TDX) portal is scheduled to go live on July 12, replacing the Central Incident workspace in Footprints and uniting all Purdue IT areas with a common service management platform.  

Security enhancements to email could affect email users off-campus

June 16, 2023

Purdue Systems Security will enact a network restriction limiting access to the legacy smtp.purdue.edu mail server to clients on Purdue University networks.

May `23

Perceptive Content (ImageNow) and WebNow System Upgrade

May 05, 2023

Perceptive Content (also known as ImageNow) and WebNow will be unavailable Friday, May 12, at 4 p.m. and continuing until 7 a.m. Monday, May 15, while IT administrators upgrade the imaging software to the latest version.

April `23

BoilerKey to be replaced with simpler two-factor login process

April 20, 2023

The new login process eliminates the need for users to enter “pin,push” as their passcode. Instead, users will log in using their career account username and password.  

Have an idea? Purdue Video Production can bring it to life

April 18, 2023

Purdue Video Production, a department within Purdue Information Technology, is an on-campus resource for any team or department looking to create compelling content, including promotional videos, scripted dramas, animation and more.

Microsoft Defender for Office to replace Cisco Spam Filter for email

April 18, 2023

Microsoft Defender for Office 365 is a security email service that protects Purdue University accounts from malicious phishing campaigns, marketing spam, malware, and more.

March `23

Purdue IT Launches Academic IT Support and Distributed Campus Services

March 27, 2023

Purdue is restructuring information technology areas from across the University system into one unified organization, known collectively as Purdue IT, providing scalable services that are secure, efficient and reliable.

February `23

Robotic Process Automation Provides Key Solutions

February 24, 2023

Efforts within the emerging Robotic Process Automation (RPA) Center have proven successful in optimizing customer service and efficiency for Purdue University.

Purdue IT’s BoilerBot automates password resets

February 23, 2023

By visiting boilerbot.purdue.edu, users can request to reset their Purdue career account password in as little as five minutes in the event of a forgotten password or security breach.

Update from the Project Management Office (PMO)

February 21, 2023

The PMO has completed changes to the PMO Website (Career Account and Password required) based on feedback from multiple groups inside and outside of Purdue IT.

New password management service available to help protect your online accounts

February 16, 2023

Purdue Information Technology is partnering with LastPass to give all faculty, staff and students on the West Lafayette, Fort Wayne and Northwest campuses access to the LastPass password manager for managing all their online passwords

Bots: Valuable New Tools in the GR/IR Process

February 10, 2023

As research expenditures and student enrollments increase, associated procurement activities also increase. To address increased workloads, efforts are underway to minimize time spent on routine, repetitive tasks so procurement specialists can focus on more complex, value added activities. As part of this effort, Eva Nodine, Vice President, Deputy CFO and Assistant Treasurer, and Kristi Mickle, Executive Director of Finance and Business Operations, turned to a newly created Purdue team – the Robotic Process Automation (RPA) Center for assistance.

Microsoft to add “number matching” to MFA sign-in procedure

February 01, 2023

To combat “MFA fatigue,” the Authenticator app will now require users to type a number displayed on the screen to complete the authentication process.

January `23

Purdue IT’s Desktop Support goes way beyond laptops and printers

January 17, 2023

Despite the word “desktop” in its name, Cooperative Services Desktop Support is responsible for approving, acquiring and supporting much of the technology needed to run a modern campus

Faster Wi-Fi speed, stronger connectivity coming to campus

January 09, 2023

With the upgrade, wireless users should expect to see network speeds four times faster than the current average speed of 150 Mbps with better connectivity in user-dense area

December `22

Purdue Information Technology collects $1,400 and 2,323 pounds of food for local food bank

December 16, 2022

On Dec. 7, teams constructed mini-golf holes from non-perishable items that could be donated to the local Food Finders Food Bank.

November `22

New phone? Lost phone? Your step-by-step guide to reconnecting with BoilerKey

November 21, 2022

Whether you just purchased a new phone or have lost your phone, setting up a BoilerKey connection is vital to connecting to many of the tools and services needed at Purdue. Follow the steps below to re-establish BoilerKey.

Be alert! Phishing attacks growing more sophisticated

November 18, 2022

Large-scale cyberattacks make the news, but that’s just the tip of the iceberg. Cybercrime is on the rise, and most attacks happen from phishing emails

Building a better IT organization: The persistent pursuit of best

November 17, 2022

Ask Ian Hyatt, the chief information officer of Purdue’s central IT organization, what his organization's goals are, and he sums it up with what some would call an audacious statement: We want to be the premiere information technology organization in higher education.

Thinking new phone? Register for BoilerKey Self-Recovery first!

November 16, 2022

Before you purchase your next phone (or lose it) you can register for BoilerKey Self-Recover, which allows you to quickly and easily setup BoilerKey on your new device without the need for additional assistance. 

Discounts on Apple, Dell technology available for Purdue faculty, staff, students, and families

November 07, 2022

Shopping for a new device? ITaP has partnerships with Apple and Dell that provide discounts for faculty, staff, students and their families.

October `22

Create professional quality content quickly with Video Express

October 28, 2022

Creating high-quality, professional-looking course content from your home or office computer can be difficult. Purdue’s Video Express rooms, however, were designed with educator’s needs in mind.

Microsoft workshops scheduled for November: Teams, SharePoint

October 24, 2022

ITaP is partnering with Microsoft to host a series of webinars to help users get the most out of using Microsoft Teams, and SharePoint.

PSS Cybersecurity Awareness Month Newsletter

October 14, 2022

Welcome to PSS Cybersecurity Awareness Month! Large-scale cyberattacks make the news, but that’s just the tip of the iceberg. Cybercrime is on the rise, and most attacks go unreported.

PSS Cybersecurity Awareness Month Newsletter

October 06, 2022

Welcome to PSS Cybersecurity Awareness Month! Large-scale cyberattacks make the news, but that’s just the tip of the iceberg. Cybercrime is on the rise, and most attacks go unreported.

September `22

BoilerKey two-factor authentication outage scheduled for 8 a.m. Sunday, Oct. 9

September 29, 2022

BoilerKey two-factor authentication will be down from 8 to 9:30 a.m., Sunday, Oct. 9, as ITaP conducts critical maintenance.

Student email-to-print service ends Oct. 1

September 27, 2022

The email-to-print functionality for ITaP and other learning spaces printers (those in ITaP computer labs and residence halls) will end on Saturday, Oct. 1. Students should use the PaperCut Mobility Print app to print from their personal devices, including laptops and phones.

Need training? Virtual, live and on-demand resources for getting the most out of technology  

September 23, 2022

According to the survey of more than 3,800 faculty, staff and graduate students, there is a significant need for training regarding collaboration tools like Microsoft Teams and the various other Microsoft Office 365 tools commonly used on University computers.  

October workshops: Microsoft Teams, SharePoint, Power Automate and Power Apps

September 23, 2022

ITaP is partnering with Microsoft to host a series of webinars to help users get the most out of using Microsoft Teams, SharePoint, Power Automate, and Power Apps

Email/directory system maintenance scheduled for 10 a.m. Saturday , Oct. 1

September 23, 2022

ITaP will be performing maintenance on Purdue's email/directory system from 10 a.m. until noon, Saturday, Oct. 1.

Authentication software patching scheduled for 10 a.m. Saturday  

September 15, 2022

Users may experience intermittent authentication issues from 10 a.m. to noon on Saturday, Sept. 17, as ITaP works to address a vulnerability in our authentication management system.  

Virtual Microsoft Teams, SharePoint workshops scheduled for September

September 13, 2022

ITaP is partnering with Microsoft to host a series of webinars to help users get the most out of using Microsoft Teams and SharePoint.

Anvil accelerates sustainability and photosynthesis research

September 09, 2022

Purdue’s Anvil supercomputer is helping a Michigan State research team study processes associated with photosynthesis and plant metabolism, and apply those insights to facilitate more efficient energy conversion to meet today’s sustainability challenges.

Anvil used to train cancer researchers in big data analysis

September 08, 2022

Purdue’s powerful Anvil supercomputer is being used to train a group of cancer researchers – from graduate students to professors and practicing physicians – on big data management, analysis and visualization skills.

August `22

Program to raise University’s awareness about cybersecurity 

August 25, 2022

“This program aims to be a resource for anyone with cyber security questions, or those needing more information or who want to raise awareness among their staff or students."

New BoilerBot to help resolve BoilerKey passcode issues

August 22, 2022

The new BoilerBot chatbot feature available on the ITaP webpage is designed to help you quickly resolve passcode issues you may have with BoilerKey two-factor authentication.  

Call-back feature to reduce time on phone with tech support 

August 11, 2022

ITaP’s Customer Service Center now has a call back option for those waiting on the phone in need of tech support. callers will be given the option to request a “call back” after being on hold for 60 seconds. Callers can enter their 10-digit (non-International) phone number and will retain their place in line.

July `22

Prepare to connect to Purdue’s WiFi network before arriving on campus

July 19, 2022

Before you come to campus this fall, set up your devices (laptops, tablets, and phones) to automatically connect to the PAL 3.0 wireless system when you arrive on campus for the start of the semester.

Starting Aug. 5, basic Microsoft 365 authentication profiles to be disabled

July 19, 2022

Starting Friday, Aug. 5, all Purdue campuses will begin disabling Microsoft 365 protocols that are still using basic authentication. Most Purdue email users, including those who use Microsoft’s multi-factor authentication (MFA) , will not be affected by this change. 

Four Winds digital signs to receive software updates 

July 11, 2022

Four Winds Interactive software, an application used by many digital signs across the Purdue campus, will receive a series of upgrades starting Monday, July 18, and lasting through Aug. 18.

Purdue to utilize SecureW2 service to onboard new users to campus Wi-Fi services

July 07, 2022

SecureW2 automates the configuration process by installing any needed certificates and changing settings that previously confused users. In addition, SecureW2 can be run on devices anywhere, so new students, staff and faculty will be ready to connect to Wi-Fi upon arrival to campus. 

Microsoft workshops offered for SharePoint Online, Power Automate

July 05, 2022

ITaP is partnering with Microsoft to host a series of webinars to help users get the most out of using SharePoint Online and Power Automate, a tool which helps you create automated workflows.

June `22

Anvil accelerates genome sequencing for studying psychiatric disorders

June 30, 2022

Purdue’s Anvil supercomputer has helped one research team better understand how DNA changes relate to psychiatric disorders such as schizophrenia and post-traumatic stress disorder.

Rosen Center for Advanced Computing staff to present at research computing conference

June 28, 2022

Rosen Center for Advanced Computing (RCAC) staff will present posters and papers about topics such as Purdue’s powerful new Anvil supercomputer, biocontainers and workforce development, lead a tutorial about Anvil’s interactive computing capabilities and moderate a panel discussion about student programs at the upcoming Practice and Experience in Advanced Research Computing (PEARC) conference held in Boston from July 10-14, 2022.

Anvil ranked 143rd on list of world’s most powerful supercomputers

June 02, 2022

Purdue’s Anvil supercomputer has debuted at number 143 on the Top500 list of the world’s most powerful supercomputers, announced May 30 at the ISC22 supercomputing conference.