Purdue IT began the process of migrating phone services to Microsoft Teams Calling across the Purdue system. Migration for Purdue Fort Wayne is well underway. Purdue Northwest and West Lafayette are forecast to begin migration by June 2026. Users will be notified a few weeks prior to their number being scheduled to migrate. No action is required at this time.
This upgrade will modernize our communication system, offering a more integrated, flexible and reliable solution for collaboration. By leveraging Microsoft Teams, Purdue aims to improve productivity and provide a seamless, easy-to-use experience across devices and locations.
What’s Changing?
- Desk phones will be replaced with soft phones, which work on computers, laptops, and mobile devices. A softphone is a virtual phone that works through your computer or smartphone instead of a physical handset. After migration, current desk phones will no longer function for calls.
- Effective today, all new phone requests will be softphones. No new physical phones will be deployed. If Teams calling has not yet been deployed in an area, numbers will be created on Jabber (PNW) or Webex (West Lafayette and Indianapolis). They would then port to Microsoft Teams calling when the location migrates to Teams calling.
- Users will retain their current phone number.
- Teams Calling allows users to make and receive calls from anywhere with an internet connection.
- Users with important information in the current voicemail platform, are encouraged to record that information elsewhere, as current voicemails will not be ported to the new system. Voicemail greetings will also need to be re-recorded in Teams.
Key Points
- Phone numbers will remain the same.
- Full phone numbers will need dialed. There will not be any “short dialing” such as 4- or 5-digit dialing. (Ex: 555-555-5555 or 1-555-555-5555 not 5-5555)
- Users can also make and receive calls via the Teams app on your smartphone.
- Collection boxes will be placed in each building for recycling old phones. Please do not dispose of phones in the trash, as our waste provider does not accept electronics.
Support & Resources
- If you have questions or encounter issues, please email teams-calling@purdue.edu.
- Instructions for using Microsoft Teams to make calls and how to set up voicemail:
- Users who require a headset should work with their department to order one. The link below lists several headset options Microsoft has certified for use. However, most headsets should work with Teams calling.
