Guide to IT resources for fall 2025
As the fall semester begins, it’s a good time for a refresher on Purdue IT support and services. Purdue IT is the central information technology organization serving students, faculty and staff across the Purdue University system. Information below is specific to the West Lafayette and Indianapolis locations.
Are you new to Purdue?
Visit the New to Purdue webpage to get started setting up your Purdue login, connecting to wi-fi and finding other IT-related support.
Purdue IT Service Desk
The primary goal of the Purdue IT Service Desk is to serve as the first point of contact for students, faculty, staff, retirees and others seeking assistance with Purdue IT Services.
Contact the Service Desk
- By Chat: Click the chat icon in the lower right corner to of the it.purdue.edu webpage to talk with the Purdue Virtual Assistant.
- By Phone: Call 765-494-4000 (44000 when dialing from a campus phone)
- By Email: Contact it@purdue.edu
- By Service Portal Request or Report Submission: service.purdue.edu
- In Person: The Purdue West Lafayette IT in-person Service Desks are located in the Humanities, Social Sciences, and Education (HSSE) Library and the Wilmeth Active Learning Center (WALC). Click here for service desk hours of operation.
Note: Effective fall 2025, there is no longer a walk-up IT Service Desk located in the Hicks Undergraduate Library (HIKS)
Computer Labs
The Learning Spaces team supports several computer labs across campus for student use. Most labs are equipped with Windows machines; however, a Macintosh lab is located in Beering Hall. Click here for a list of lab locations, hours and platform availability.
Printing
All faculty, staff and students with a Purdue career account have access to use the Purdue IT printers supported by Learning Spaces. Each is provided with a print quota allotment for use with the PaperCut print management system.
IT Support for Academic Units
During Summer 2025, Purdue IT restructured several services to better align support across campus. As a result, some academic unit contacts have changed. The list below identifies the primary contacts for the academic areas at the West Lafayette campus when service issues require immediate attention.
For standard requests for service, please report issues or submit a request through the Purdue IT service portal at https://service.purdue.edu. For urgent classroom issues, call 49-44000 and press option 2.
- College of Agriculture, College of Veterinary Medicine:
Jessica Reno (jrusco@purdue.edu) - College of Health & Human Sciences:
Mason Wilson (wilso556@purdue.edu) - College of Pharmacy, Polytechnic Institute, College of Science:
Jason Culp (jjculp@purdue.edu) - College of Engineering:
Josh Harley (harley@purdue.edu) - Daniels School of Business, College of Liberal Arts, College of Education:
Travis Kirby (kirby4@purdue.edu)